Central Coast Chiropractic and Massage Therapy (CCC) is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988. This governs the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au
What is Personal Information and why do we collect it?
CCC collects the majority of your personal information when you contact us directly, by phone, email, fax, letter, via our website, or during your visit to CCC, and any registration you make to receive information, including via email newsletter sign up. As well as collecting information directly from you, there may be occasions when we collect information about you from a third party.
The personal information which CCC collects and holds includes, but is not limited to: your name, address, email address, gender, date of birth, occupation, contact information, emergency contact information, your health care professional, medical and personal history, billing and purchase history.
All personal information collected is stored and secured within our secured premise. Patient information is also stored electronically on a secure medical online server operated by Cliniko. Sensitive payment information such as credit card details are not stored either manually or electronically.
On consultation with CCC, paper based documents are completed by each patient, independent of the health practitioner, if they are over the age of 18 and of sound mind to do so. If an interpreter, or clarification is required to complete the form to the best of their understanding, the patient is to notify the health practitioner as early as practically possible. If the patient is under the age of 18, their legal guardian is to provide the information, with the minor’s consent.
Should the health practitioner require further clarification of information offered by the patient, with patient consent, clarification will be sought from their doctor or other health professional.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.
Where reasonable and practicable to do so, we will collect your personal information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
We may share your personal information within a wider group of professional service providers that may include: Case Managers, Medical Practitioners, Allied Health Professionals or other parties reasonably expected to be included in the treatment of your case. You may be referred for diagnostic tests such as radiology and our staff may consult with medical experts when determining your assessment or treatment. Our staff may also refer you to other health service providers for further treatment during and following your admission (for example, to a GP or podiatrist).
In dealing with us our service may involve several stages and aspects of the complete service and may involve other parties, such as doctors or other allied health professionals, we will give them the personal information they need to provide and manage their relationship with you.
We do not share, sell, lend, or lease any of your personal information such as email addresses or other personal details except to the extent it is necessary to process transactions or provide services that you have requested.
CCC will only disclose information in accordance with the Privacy Act. This means personal information may be disclosed:
• for the purposes for which we have advised it has been collected, and for purposes that the individual would reasonably expect;
• where we have the consent of the individual to do so;
• for law enforcement or regulatory purposes
• under other circumstances permitted under the Privacy Act.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification, or disclosure.
When your personal information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your personal information. However, most of the Personal Information is or will be stored in client files being paper and electronic, which will be kept by us for a minimum of 7 years.
How we protect your information
Security is serious. We’re committed to protecting your personal information. Some of the security measures we use include:
Firewalls and access logging tools that protect against unauthorised access to your data and our network.
Secure work environments and workflow systems that prevent unauthorised access and copying of your personal information.
Secure server and closed network environments.
Virus scanning tools.
Management of access privileges, to ensure that only those who really need it can see your personal information.
Ongoing training and security reviews.
These measures are robust, but security risks do change. We will remain vigilant in our efforts to protect your personal information.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. CCC will not charge any fee for your access request, however, may charge an administrative fee for providing a copy of your personal information.
In order to protect your personal information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is important to us that your personal information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete, and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Information collected via our website
Users can visit CCC’s website without revealing who they are or other personal information. CCC will not collect any personal information about visitors to this website except when they knowingly provide it via the contact us links or book an appointment online. Information may be collected for statistical, reporting and maintenance purposes when visiting CCC’s website. This information is used to administer and improve the performance of CCC’s website and will not be used to identify you.
We may occasionally engage in email marketing from time to time directly to you. As by way of supplying your email address either by contacting us through this website or making an online appointment, or providing your email address on our paper intake form you have given us permission to contact you. We may advertise by mail, phone, email, text, and online or via the internet.
We’ll make sure that any marketing emails, texts, and letters we send you clearly tell you how to opt out, or you can tell our friendly admin staff.
Central Coast chiropractic and Massage Therapy , 6/142 Wells Street Springfield NSW 2260
Phone: 02 43653636
If a patient chooses to complain about a breach of the Australian Privacy Principles, they are able to complete an online Privacy Complaint form, offered by the Office of the Australian Information Commissioner (OAIC).
The information contained in this website is for general information purposes only. While we endeavour to keep the information up to date and correct, CCC is not responsible for any errors or omissions, makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any results obtained from the use of this information is not the responsibility of CCC. It is recommended you consult your Chiropractor or other health care professional of your choice for individual advice.
In no event will CCC, partners, agents or employees thereof be liable for any decision made or action taken resulting in loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from your use, or misuse, of our website or the information being inaccurate or incomplete in any way, even if advised of the possibility of such damages.
Certain links on this website may connect to other websites maintained by third parties over whom CCC has no control. CCC makes no representations as to the accuracy or any other aspect of information contained in other websites. The inclusion of any links on CCC’s website does not imply a recommendation or endorse the views expressed within.
Every effort is made to keep the website up and running smoothly. However, CCC takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.